- Shipping & Returns
Shipping & Returns
If you get an “item cannot be delivered” message at checkout…
Most of the time the program that determines shipping charges does an excellent job–but not always. If you place an order for a boatbuilding plan or lofting and a book at the same time, it’s apt to tell you “the item cannot be delivered.” It can be shipped, of course, it’s just that the program can’t figure out how to package it and so returns the canned response.
What to do? After consulting tech support it appears that the best solution for now is to order the rolled portion of your order and the book separately. If you logged into your account or created an account before ordering, the auto fill feature will speed filling in the second order. And don’t worry, if placing two orders results in an overcharge, we will issue a store credit for the difference.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). There will be a 10% restocking charge.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.